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Passengers arriving at Hazrat Shahjalal International Airport are now receiving their luggage within around 20 minutes, thanks to a new monitoring system equipped with 32 cameras and 18 monitors.
The initiative has improved transparency in baggage handling and helped ease passenger concerns over delays and luggage security.
Abdul Hannan Ashik, who regularly travels between China and Bangladesh, expressed satisfaction with the new system, particularly the opportunity to watch the baggage unloading process live on monitors.
He said the video surveillance would help ensure greater transparency and improve luggage security.
Other returning passengers have also welcomed the changes, saying baggage handling has improved noticeably compared with the past. They particularly appreciated being able to track the status and location of their luggage on screens.
A passenger who arrived from Thailand, said there was a significant difference between the previous and current baggage management systems.
“Previously, passengers faced various complications and inconveniences. Now, they can see on a screen where their luggage is and what stage of the handling process it has reached,” he said.
Describing the initiative as a positive step towards improving public services, he said even relatively small projects could bring significant benefits and relief to passengers.
Ashik said the video recording system allowed passengers to see how their luggage was being unloaded.
“We can stand in front of the baggage carousel and watch how our luggage is handled. We can see whether it is being unloaded carefully or carelessly. Since the video is being streamed live, I hope incidents of luggage being cut open will also decline,” he said.
